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NorthPoint Counseling Perspective

John Sternfels, LPC, NCC, CSAT, CMAT, CCPS, C-SASI

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Welcome to a NorthPoint Counseling Perspective, a podcast that addresses the intricate tapestry of individual, relational, marriage, parenting, problematic sexual behavior, partner betrayal trauma, and mental health issues.
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Customerland

mike giambattista

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Each of our podcasts discusses one episode of ”The Bond” TV show, which interviews experts in nature and sustainability topics. We discuss the impact on nature, our environment, our community and how the topics covered in the show impact our lives and relationships. From falconry to military jets, NASA, cow therapy, dog training, cat breeding, rescue shelters, spearfishing, and PTSD therapy dogs kayak with veterans...all these experts have some way they impact us. Join us for engaging topics ...
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Choose To Be with Choose Recovery Services; Betrayal Trauma Healing

Choose Recovery Services - Alana Gordon and Amie Woolsey

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Choose To Be is focused on women healing from infidelity, and betrayal trauma. We are committed to helping women heal. Be a part of the conversation as we interview experts and others who have gone through this journey and gain tools to help you move forward. Alana and Amie bring their own experiences to the conversation, and their individual expertise makes for a unique and valuable resource. Alana Gordon-LMFT, CCPS, CSAT candidate, Betrayal Coach Amie Woolsey-Betrayal Coach, CPC, ELI-MP, A ...
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Does your dog suffer from Separation Anxiety? In this podcast I discuss separation-related problem behaviors, take a deep dive into behavior modification, discuss real life case studies, and help listeners all over the world work towards their alone time goals. http://www.TrainingwithAlly.com IG: @trainingwithally Twitter: @trainingwthally
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Behind Closed Doors

Dr. Kate Balestrieri

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Licensed psychologist Dr. Kate Balestrieri and licensed psychotherapist Lauren Dummit are hosting a radio show called Behind Closed Doors on 790 KABC in Los Angeles. Dr. Balestrieri and Dr. Dummit, both Certified Sex Addiction Therapists (CSAT), focus their radio show on critical and timely topics such as sex, dating, relationships, addiction, sexual harassment, mental health and getting healthy. The live show is on 790 KABC in Los Angeles from 6pm to 7pm every Saturday and the new podcasts ...
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I Barry Humfrey Geraldton is an operations professional with deep experience in the digital space. My strengths include dynamic email and phone communication and customer first approach. I have achieved a 95% csat rating and proactively mobilized team members during a time when morale was challenged and am interested in building leadership skills with an eye to customer success in my next role.
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Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...
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Therapists talk about relationship problems, mental health, couple and family issues, addiction, depression, anxiety, eating disorders, psychology, and trauma resolution to provide you with messages of hope and empowerment. Presented to you by PCSIntensive.com.
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Restored 2 More

Charity & Clinton Muñoz

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This podcast is dedicated to restoring marriages and relationships to wholeness in Christ after being affected by pornography and sexual brokenness. Every episode is filled with rawness and transparency as Clinton and Charity intertwine their story while interviewing professionals and others about what it takes to rebuild connection after betrayal takes place. They focus on restoring safety and trust, rebuilding connection and intimacy, and ultimately reflecting God's ability to heal and red ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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The Functional Breeding Podcast

The Functional Dog Collaborative

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The Functional Breeding Podcast is about how to breed dogs for function and for health, behavioral and physical. It is brought to you by the Functional Dog Collaborative, a non-profit organization founded to support the ethical breeding of healthy, behaviorally sound dogs. The FDC’s goals include providing educational, social, and technical resources to breeders of both purebred and mixed breed dogs, helping us all learn more about how to breed good companions who are fit for sports or work. ...
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Conversations at Clearview

Odyssey Behavioral Healthcare

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Conversations at Clearview is a podcast dedicated to discussing mental health, addiction, and recovery through DBT and other evidence-based therapies. Learn more from our treatment professional leaders as we dive into topics surrounding best practices, stigma, and awareness.
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Let's Talk CX

SKWeston & Company

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Welcome to the Let's Talk CX podcast presented by SKWeston. To learn how we can help modernize CX engagement and maximize CX outcomes, head over to www.skwestoncompany.org.
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Virtual LPC

Virtual LPC

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Virtual LPC is a podcast dedicated to inspiring counselors and all others working in the mental health field! Each episode brings you a standout in the mental health field who shares their journey of growing a business that is not only prosperous, but fun! You will receive takeaways each week to help you maintain your own wellness, and start/grow your own counseling business. Are you tired of grinding out the day, feeling overworked and underpaid? Looking for inspiration and encouragement to ...
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Dog trainer and biologist Ferdie Yau (MA, CPDT-KA) talks about treating difficult behavior cases and interviews the leading experts in the animal training world. The podcast is intended to show pet caretakers how to embrace science, kindness, and compassion to help their pets like dogs, cats, and other companion animals with challenging behavior issues. Listeners will learn how the team at Behavior Vets inspires people to dive deeper into the animal's experience to help them thrive, while al ...
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Be the boss of your life experience and design your best life. Most of us operate based on hidden beliefs about ourselves, and are therefore powerless in our lives. Jasmine Svare has a Masters degree in Psychology and works with clients as a Licensed Mental Health Counselor to create their best and most successful lives. While this podcast, of course, does not provide you with counseling or healthcare services from Jasmine, you can start to build your understanding of subconscious programmin ...
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show series
 
Send us a text EPISODE DESCRIPTION: Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding? In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking real…
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What’s the secret to a 33% CSAT boost? Irit Eizips sits down with Daniel Oberes, Head of Operations at Snappr, to uncover how he redefined their customer success strategy. With a proven track record of transforming businesses, Daniel shares powerful tactics and actionable advice to help you achieve similar results. Click here to watch the interview…
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In this episode, hosts Clint and Charity engage in an insightful conversation with Erin Stretar, a skilled therapist from Ohio who holds both CSAT (Certified Sex Addiction Therapist) and CPTT (Certified Partner Trauma Therapist) credentials. This discussion dives deep into the often-ignored feelings of anger that betrayed spouses experience during …
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Are your traditional usage metrics failing to prove your product’s value? Creating data stories could save your accounts! In this interview, Robin Leathers shares her groundbreaking approach to leveraging usage data creatively. Learn how her team transformed renewal conversations and saved high-value accounts, even under challenging circumstances. …
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Send us a text It’s AI Friday on the Customer Success Playbook! In this forward-looking finale of our three-part series with Ken Sandy, we explore how artificial intelligence is reshaping product leadership. From discovery and prototyping to ethical decision-making and team collaboration, AI is not just changing the tools—it's changing the very ski…
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What happens when traditional loyalty programs fail to deliver real value? In a world where 57% of US consumers no longer demonstrate true brand loyalty, businesses must fundamentally rethink what it means to create lasting customer relationships. Meghann York, Global Head of Product Marketing at SAP CX, takes us deep into the shifting loyalty land…
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Send us a text In this dynamic midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon are back with product leadership veteran Ken Sandy. This time, Ken tackles one of the most pressing challenges in modern product management: how to juggle the urgent demand for quick wins with the strategic need for long-term customer val…
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Ever wonder how to get fresh produce ? Vertical farming is discussed. Urban vertical farming is a method of growing crops in vertically stacked layers, often in controlled environments, within urban spaces. These farms use innovative techniques like hydroponics and aeroponics to maximize space and resource efficiency. We did not discuss a particula…
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Dr. Hille Fieten is veterinary researcher and clinician specializing in internal medicine. She is is the coordinator of the Center for Expertise in Genetics and Veterinary Medicine at Utrecht University. I have received multiple requests to talk to her about her research into the genetics of copper toxicity in dogs. Some of her research has been us…
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Ever feel like your body is working against you after experiencing betrayal? This week Amie discusses the importance of listening to your body's signals and believing its wisdom. Discover how to stop using therapeutic tools to bypass your feelings and start truly honoring your body's messages for genuine healing and empowerment. Learn how to turn y…
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Have you been at a loss to find the best way to make your home tech-safe? Has creating healthy tech boundaries with your kids or spouse been a battle? Have you struggled to understand healthy tech practices, much less model them for your family? We most certainly have. Today's guest, Chris Mckenna, has fought long and hard to become a respected voi…
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Send us a text In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Ken Sandy, author of The Influential Product Manager, to uncover the secret sauce behind leadership without formal authority. Ken draws on 25 years of product leadership to explain why "leading through influence" isn't just a survival…
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Send us a text Let’s demystify the magic behind streamlined customer success operations. In this episode of the Customer Success Playbook podcast, Kevin Metzger sits down with Gilad Shriki from Scope to unpack their strategic integration of FunnelStory. They dive into privacy-first data management, lightning-fast time-to-value, and how AI is reshap…
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Send us a text Hosted by John Sternfels, The Therapeutic Disclosure Process: A Path to Healing and Trust is a podcast dedicated to guiding individuals and couples through the complexities of therapeutic disclosure after relational betrayal. As a National Board-Certified Counselor (NCC) and the owner of NorthPoint Professional Counseling Inc., John …
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How do you train a poodle to be a service dog? Kaiden at No Paws Like Home will share all his secrets. Want to listen to the full "The Bond" TV video we are discussing today? Click the link below to launch the YouTube archived video. The English version has been translated into German, Spanish, Italian, and Arabic: Click "The Bond" YouTube Archive …
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When Amanda Oren and I finally connected after a month of calendar wrangling, I knew the wait was worth it. As VP of Industry Strategy for Grocery North America at Relex, Amanda brings a unique perspective – she joined the company after being a customer herself, giving her both the retailer's and the technology provider's view of the rapidly evolvi…
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Send us a text In this engaging episode of the Customer Success Playbook Podcast, host Kevin Metzger sits down with Gilad Shriki from The Scope to explore how FunnelStory is transforming customer success operations. With seamless integration capabilities and a robust automation-first approach, FunnelStory is setting a new standard for customer succ…
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Have you ever felt lost or questioned your value after experiencing a betrayal? Join Amie and Alana as they unpack the profound impact of betrayal on self-worth and identity, sharing personal stories and providing insights to reclaim your sense of self. Learn how to navigate the complex layers of trauma, heal from within, and build a stronger found…
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Why do most accountability circles seem ineffective? How is it that Clint had accountability partners since high school but still struggled with his addiction? In this episode, Charity interviews Clint about his understanding and experience with accountability and why it fell short. Is the purpose of accountability merely to publicly confess and ho…
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Send us a text Summary: Dive into an engaging conversation with Gilad Shriki, Co-founder of Descope, as he shares transformative insights on leveraging FunnelStory to optimize customer journey visibility. Learn how understanding customer data can shape strategic decisions and drive impactful customer success initiatives. This episode offers a deep …
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When do you recycle batteries? Where is that car that runs on compressed air? How do you get money by selecting green energy and decarbonizing your home? Air Car https://zeropollutionmotors.us/ (UPS can ship it to you) Recharge your home with the compressed solar powered air wall https://www.mdi.lu/airwall Decarbonize your home (Earth 911 and Yello…
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What makes a success plan truly impactful? Jason Seals, a Director of Customer Success, uncovers the magic behind creating success plans that excite customers, drive value, and boost net retention rates. Learn how to move beyond basic project plans and align your strategy with what your customers can't live without! Click here to watch the intervie…
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Send us a text Summary: In the finale of their insightful series, the Customer Success Playbook podcast hosts Roman Trebon and Kevin Metzger engage with Marcello Calbucci to unpack how AI is influencing the PR FAQ framework. Marcello shares key strategies on leveraging AI for research and feedback while cautioning against over-reliance that may ero…
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Even lost cause horses can become champion ranch horses. Meet Kelly who shares secrets to finding gems in yourself and your horses as we enter the world of reining with ranch horses. 14 Gold Creek Quarter Horse - ENGLISH 14 Gold Creek Quarter Horse - SPANISH 14 Gold Creek Quarter Horse - ITALIAN 14 Gold Creek Quarter Horse - GERMAN 14 Gold Creek Qu…
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Send us a text Summary: In this engaging episode of the Customer Success Playbook podcast, hosts Kevin Metzger and Roman Trebon continue their deep dive with Marcello Calbucci, exploring how organizations can successfully integrate the PR FAQ framework. Marcello shares strategies for overcoming resistance to change, emphasizes the importance of wri…
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Sustainability and health consciousness aren't just buzzwords – they're reshaping consumer loyalty in profound ways that retailers can no longer afford to ignore. My conversation with Joel Percy, Regional Director at Eagle Eye, dives deep into the striking findings from their Green Loyalty Survey that reveals just how powerfully these factors influ…
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Are you navigating the painful journey of betrayal and struggling to identify red flags in your relationship? Join us as we discuss common warning signs that a betrayed partner should watch for and how to understand them. Learn the importance of earned trust, emotional accountability, and why your healing journey matters. Plus, discover our upcomin…
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Tariffs have become a hot-button issue that's reshaping the retail landscape in ways few could have predicted. In this revealing conversation with Duleep Rodrigo, KPMG US Consumer and Retail Sector Leader, we cut through the noise to understand how these economic policy decisions impact both businesses and everyday consumers. Unlike typical economi…
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Send us a text Summary: In this dynamic episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger sit down with Marcello Calbucci, technologist, innovator, and author of the PR FAQ framework. Together, they unpack how Amazon's Press Release and Frequently Asked Questions method fosters innovation and sharpens strategic …
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Learn from Sal, the inventor of the oversized 3D printer which could print a neighborhood, or just a house. These houses can be made by the same cement you get at your local home improvement store, making the raw materials cheaper than the other name brand mixtures needed for 3D printing an entire house. You will need fewer workers, it takes less t…
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Send us a text Sex. It’s everywhere—on our screens, in our culture, and shaping how we think about relationships, identity, and intimacy. But with so many competing voices—secular ideologies, cultural relativism, and biblical truth—how do we separate fact from fiction? In this eye-opening episode, counselor and author John Sternfels explores his up…
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Have you ever felt like a part of you is holding you back? This week Luke Gordon (coach and co-founder of Choose Recovery Services and host of the Beyond the Facade podcast) joins Alana, and together they explore the transformative journey of parts work and the power of self-acceptance in healing. Luke courageously shares his own story of how under…
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What if a simple handwritten note could turn a frustrated customer into a lifelong advocate? In this interview, David Wachs, the founder of Handwrytten, a company revolutionizing how businesses connect with customers through personalized, handwritten notes, shares how his approach has helped companies boost customer retention, create emotional conn…
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Send us a text Summary: Get ready for an electrifying AI Friday as hosts Roman Trebon and Kevin Metzger wrap up their three-part series with AI expert David Singer. In this episode, the trio dives deep into how AI is reshaping customer experience, employee satisfaction, and business outcomes. From real-world success stories to a visionary look into…
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Part 2 with Shantell, French Canadian designer for fashionable dogs Click "The Bond" YouTube Archive TV Episode In Your Favorite Language Below: 13 Shantell Dog Fashion Part 2 ENGLISH 13 Shantell Dog Fashion Part 2 SPANISH 13 Shantell Dog Fashion Part 2 ITALIAN 13 Shantell Dog Fashion Part 2 GERMAN 13 Shantell Dog Fashion Part 2 FRENCH CANADIAN 13 …
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On the heels of Pega's recent "Blueprint" announcement, I got to spend some time with CTO Don Schuerman pulling apart the tech, the capabilites, and more importantly, what brands are doing with these new superpowers. Discover key insights into how real-time technology solutions can transform customer engagement and minimize tech debt. We discuss th…
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Send us a text Summary: In this episode of the Customer Success Playbook podcast, Kevin Metzger and Roman Trebon sit down with David Singer, Global VP at Variant, to tackle a question that’s top of mind for every organization: How do you balance automation and human connection? From chatbots to IVRs, David shares invaluable insights into how busine…
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A new paper, "The prevalence of behavior problems in dogs in the United States," is getting people upset - is it true that 99.78% of owners think their dog has a behavior problem? That's not actually what the paper says, and I'm here with Sarah Stremming of Cog Dog Radio for a joint episode. We talk through the paper's findings and what it means fo…
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Why is a full disclosure one of the most feared yet vital steps in recovery? This episode dives into the misconceptions about full disclosure, its importance in rebuilding trust, and why it’s just the beginning of deeper healing and connection. Learn how full transparency lays the foundation for trust and allows both partners to move forward authen…
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Do you find it challenging to find joy in church on Sunday mornings while in the midst of your recovery journey? Clint and Charity often do. In this episode, they share their heartfelt struggles with serving, enjoying, and experiencing church life, even after visiting many congregations, serving in a few, and being on staff full-time. It's vital to…
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Send us a text Summary: How do you strike the perfect balance between automation and human connection in customer service? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with David Singer, Global VP at Verve, to explore the critical role emotional intelligence (EQ) plays in customer interactions. Dav…
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Send us a text In this episode, counselor and author, John Sternfels will dive into the complex and often misunderstood topic of codependency in marriage. Many couples struggle with unhealthy relational patterns where one partner becomes overly reliant on the other for emotional validation, self-worth, or decision-making. This imbalance can lead to…
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Is your Customer Success team leaving money on the table? Meet Marija Skobe-Pilley, an award-winning Customer Success expert, podcast host of Women in Customer Success, and co-founder of a thriving fractional CS consultancy. In this episode, Marija shares her experience transforming CS teams from cost centers to profit centers. Click here to watch …
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Send us a text Summary: Welcome to the final installment of our three-part series with Martin Vogel on the Customer Success Playbook Podcast! This week, we dive into the transformative role AI plays in global support frameworks—particularly in the hardware plus SaaS world. AI isn't just a buzzword; it's changing the way businesses handle predictive…
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Custom high fashion dog clothes? You bet! Find out more with Shantell Designs. Part 1 of 2 Products We Think You Would Find Interesting: Dog Breed Mugs French Bull Dog French Bulldog Socks French Bulldog pattern socks French Riviera Mug https://www.instagram.com/shantell_design/ Shantel Design 20, rue de la Rive Guardian Angel, QC, Canada G0A 2K0 ​…
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Send us a text Summary: How do you expand into new verticals and regions while still keeping your current customers happy? That’s the one big question we tackle in this episode of the Customer Success Playbook Podcast. Hosts Kevin Metzger and Roman Trebon welcome back Martin Vogel to explore the challenges of scaling a business while maintaining st…
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Experience transformation isn’t just a buzzword; it’s a necessity for successful businesses today. Join us as Eric Karofsky, CEO of VectorHX, shares his wealth of knowledge on building impactful customer experiences that drive profitability and satisfaction. We explore the interconnected realms of customer experience, user experience, and employee …
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This week Alana joins Luke Gordon on his podcast, Beyond the Facade, as they explore the crucial first step in overcoming compulsive behavior: breaking through denial. Learn about the importance of accepting feedback, taking responsibility, and facing discomfort to become your true self and transform your relationships. Intensive for Couples: Rebui…
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